How to Return an Imported InTouch Order

Sometimes you make a mistake when importing your wholesale or CDS orders from InTouch into QT Office. The most common mistake is forgetting to click Printer Friendly Page on InTouch, but you could also enter the wrong date or import an order twice. Whatever the reason is, you can return and reimport the order.

If you have already received the order in QT go to Past Orders. On the Inventory page click "Manage Order" and then click "Past Orders" on the left. Here you can view the order to make sure it is the order you need to return. When you're sure, click the Return button. This will remove the items on the order from your inventory and delete all the expenses recorded when you imported the order. It also moves the order back to Pending Orders. Go there and you can delete the order.

Now, after you have returned and deleted the order you can reimport. Go back to InTouch and follow the import instructions again. After you click Import Order you'll see the order listed in Pending Orders. It's always a good practice to view the order while still in Pending Orders just to make sure it was imported correctly. If everything looks ok you can receive the order.